How Ifm handles inquiry and website information

This privacy policy describes how Ifm may collect and use information submitted through this website. The site is designed for business users who request help with process instrumentation, sensors, calibration, product selection, and related documentation. We collect only the information needed to answer the request, improve routing, and maintain a practical record of the interaction.

Information collected

Form submissions may include name, business email, company, approval region, measurement need, application notes, and optional details such as process media, range, output protocol, or calibration requirement. Server logs may record standard technical information such as browser type, referring page, and time of visit for security and performance monitoring.

How information is used

Submitted information is used to respond to inquiries, prepare product or service recommendations, clarify technical requirements, and support follow-up communication. For example, an application note mentioning ATEX/IECEx, MID metering, IO-Link, HART, or ISO/IEC 17025 calibration may be routed to a specialist familiar with that topic.

Sharing and retention

Information may be shared with internal application, service, and sales teams where necessary to answer the request. We do not sell inquiry data. Records may be retained for business follow-up, quality review, and continuity when a plant returns with the same asset tag or measurement condition.

Your choices

You may ask for an inquiry record to be corrected or removed where retention is no longer required. You can also choose not to submit optional technical details, although missing information may require additional clarification before a useful recommendation can be prepared.

Technical attachments and sensitive details

Please avoid sending confidential plant drawings, personal employee records, or safety incident reports unless they are necessary for the request and your organization permits sharing them. When a technical condition can be described without a sensitive attachment, summarize the relevant range, signal, approval marking, or calibration need in the message field. This helps the support team respond while limiting the amount of information stored in the inquiry record.